Use the table below to troubleshoot your PEM2 based on the serial number and error code your PEM2 is displaying.

Serial Number Range: P2_00001–P2_05289

Code #DescriptionAction Required

2.5, 2.6, 2.7

Notes firmware version currently running on logger

One of several low-battery indicators. Battery pack is not producing sufficient voltage to power the Flash Drive without risking damage to the microchip.

Logger should be sent in for firmware upgrade and recalibration ASAP https://store.imagepermanenceinstitute.org/ipi_recal/

2.8, 2.9

Notes firmware version currently running on logger

One of several low-battery indicators. Battery pack is not producing sufficient voltage to power the Flash Drive without risking damage to the microchip.

Replace batteries in logger

If error code reappears after battery replacement, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-4-, -5-, -8-

-Undefined-

Will often appear in conjunction with low-battery state. Battery pack is not producing sufficient voltage to power the Flash Drive operation.

Replace batteries in logger

-61-

Cannot use a hub between PEM2 and Flash Drive

Logger cannot communicate with Flash Drive unless it is directly connected (i.e. no extension cable or USB Hub device)

Insert Flash Drive directly into logger


 -70-

Write Failure

Generic error indicating logger cannot write data onto Flash Drive

Remove non-PEM2-related files from flash drive

Run Error-Checking Tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

-71-

Could not open a file

The Flash Drive is write-protected and the logger cannot create a data file

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

-74-

Could not close file

The logger was able to create a file and begin writing data to it, but was unable to complete it

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

-78-

Root directory has no more file entries

Logger cannot locate valid write location on Flash Drive

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

-80-

Lost communications with microchip

The initial “handshake” between the logger and the Flash Drive failed

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-81-, -86-

Ready line did not respond in a timely fashion

The “handshake” process timed out before the microchip responded

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-82-, -87-

Ready line did not respond in a timely fashion: did not reply to a poll in within 12 seconds

The “handshake” process timed out before the microchip responded a poll (an “are you there” query)

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-83-

Ready line did not respond in a timely fashion: did not block write within 6 seconds

The “handshake” process timed out before the microchip wrote test data to the flash drive

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-84-, -85-

Block Write responded with 0,0. Microchip may have died

Microchip failure, logger not functioning

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-90-

Media removed while locked for writing

The Flash Drive was removed while still in “write data” mode – can be triggered by removing from either the logger OR the computer

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

Wait until hourglass clears before removing Flash Drive from logger

-97-

Mount timeout

Undefined timeout while initializing connection between Flash Drive and logger (Flash Drive-related failure)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)


-98-

Mount issue. Known bad stick

The Flash Drive is non-functioning or not recognized as a valid storage device

Replace Flash Drive

-99-

Could not initialize media

Could not connect with Flash Drive and prepare for data transfer (Flash Drive-related failure)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

Serial Number Range: P2_05290–P2_14999

Code #DescriptionAction Required

4.0

Firmware version currently running on logger

One of several low-battery indicators. Battery pack is not producing sufficient voltage to power the Flash Drive without risking damage to the microchip.

Logger should be sent in for firmware upgrade and recalibration ASAP https://store.imagepermanenceinstitute.org/ipi_recal/

4.1

Firmware version currently running on logger

One of several low-battery indicators. Battery pack is not producing sufficient voltage to power the Flash Drive without risking damage to the microchip.

Replace batteries in logger

If error code reappears after battery replacement, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-11-

Reset with no time markers

Logger temporarily lost power while in Sleep/Ship Mode and lost timestamp. No data in memory means no reference point for time stamp to reset internally

Reset the timestamp

-12-

Bad display mode config

The display mode value is not recognized/bad character string detected in display field

Reset the display

-13-

Bad serial number config

Bad character string detected in the serial number field

Contact IPI Service at sales@redcomems.com to reset serial number

-60-

USB overcurrent

The Flash Drive is drawing higher than specified voltage from battery pack. This will result in drained batteries and possible damage to the microchip over time

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-61-

Cannot use a hub between PEM2.5 and Flash Drive

Logger cannot communicate with the Flash Drive unless it is directly connected (i.e. no extension cable or USB Hub device)

Insert Flash Drive directly into logger


-62-

Unsupported USB device

A device has been inserted into the USB Port that the logger does not recognize as a writeable Flash Drive

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-63-

USB enumeration error

Logger has failed to identify the inserted Flash Drive as a valid read-write device (flash drive-related error)

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-64-

USB initialization error

Logger has failed “handshake” process (flash drive-related error)

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-65-

USB memory error

Logger is unable to access Flash Drive memory

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-66-

USB unknown error

Communication failure between Flash Drive and Logger, cause unknown

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-70-

Write Failure

Generic error indicating logger cannot write data onto Flash Drive

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

-71-

Could not open a file

The Flash Drive is write-protected and the logger cannot create a data file

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer


-72-

File system removed while writing

The Flash Drive was removed while the Logger was still writing data to it

Run Error-Checking tool (Windows XP/7 or Windows 10)

Wait for error to clear, then reinsert Flash Drive


-73-

Write block error

Logger encountered a problem while writing data to Flash Drive. This could be caused by damaged storage sectors

Run Error-Checking tool (Windows XP/7 or Windows 10)

Wait for error to clear, then reinsert Flash Drive


-74-

Could not close file

The logger was able to create a file and begin writing data to it, but was unable to complete it

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

                                                                                             


-75-

Write header error

The logger encountered an error while creating the header information on the data file (can be firmware or Flash Drive related)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Wait for error to clear, then reinsert Flash Drive

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-76-

Write loop timeout

The logger is unable to write data to the Flash Drive because it is stuck in a processing loop

Remove battery pack from logger; let sit for 5 min then reconnect

Reset the timestamp

Run Error-Checking tool (Windows XP/7 or Windows 10)

-77-

Write bad name

The logger is writing bad character strings to file

Remove battery pack from logger, let sit for 5 min then reconnect

Reset the timestamp

Run Error-Checking tool (Windows XP/7 or Windows 10)

-78-

Root directory has no more file entries

Logger cannot locate valid write location on Flash Drive

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

-80-

Lost communications with microchip

The initial “handshake” between the logger and the Flash Drive failed

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-81-, -86-

Ready line did not respond in a timely fashion

The “handshake” process timed out before the microchip responded

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-82-, -87-

Ready line did not respond in a timely fashion: did not reply to a poll in within 12 seconds

The “handshake” process timed out before the microchip responded a poll (an “are you there” query)

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-83-

Ready line did not respond in a timely fashion: did not block write within 6 seconds

The “handshake” process timed out before the microchip wrote test data to the flash drive

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-84-, -85-

Block Write responded with 0,0. Microchip may have died

Microchip failure, logger not functioning

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-90-

Media removed while locked for writing

The Flash Drive was removed while still in “write data” mode – can be triggered by removing from either the logger OR the computer

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

Wait until hourglass clears before removing Flash Drive from logger

-96-

Overcurrent draw detected

The Flash Drive is drawing so much voltage from the battery pack that it doesn’t maintain a safe current level to power the logger

Run Error-Checking tool (Windows XP/7 or Windows 10)

Replace batteries in logger

If error code reappears after battery replacement, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-97-

Mount timeout

Undefined timeout while initializing connection between Flash Drive and logger (Flash Drive-related failure)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

If error code reappears after these steps, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-98-

Mount issue. Known bad stick

The Flash Drive is non-functioning or not recognized as a valid storage device

Replace Flash Drive

-99-

Could not initialize media

Could not connect with Flash Drive and prepare for data transfer (Flash Drive-related failure)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

Serial Number Range: P2_15000+

Code #DescriptionAction Required

4.1

Firmware version currently running on logger

One of several low-battery indicators. Battery pack is not producing sufficient voltage to power the Flash Drive without risking damage to the microchip.

Replace batteries in logger

If error code reappears after battery replacement, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-41-

Reset with no time markers

Logger temporarily lost power while in Sleep/Ship Mode and lost timestamp. No data in memory means no reference point for time stamp to reset internally

Reset the timestamp

-42-

Bad display mode config

The display mode value is not recognized/bad character string detected in display field

Reset the display

-43-

Bad serial number config

Bad character string detected in the serial number field

Contact IPI at sales@redcomems.com to reset serial number

-44-

Watchdog reset

The USB Watchdog, which monitors the timing of handshake and enumeration routines, is reset

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

If error code reappears after these steps, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-60-

USB overcurrent

Flash Drive is drawing higher than specified voltage from the battery pack. This will result in drained batteries and possible damage to the microchip over time

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-61-

Cannot use a hub between PEM2.6 and Flash Drive

Logger cannot communicate with the Flash Drive unless it is directly connected (i.e. no extension cable or USB Hub device)

Insert Flash Drive directly into logger


-62-

Unsupported USB device

A device has been inserted into the USB Port that the logger does not recognize as a writeable Flash Drive

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-63-

USB enumeration error

Logger has failed to identify the inserted Flash Drive as a valid read-write device (flash drive-related error)

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-64-

USB initialization error

Logger has failed “handshake” process (flash drive-related error)

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-65-

USB memory error

Logger is unable to access Flash Drive memory

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-66-

USB unknown error

Communication failure between Flash Drive and Logger, cause unknown

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-70-

Write Failure

Generic error indicating logger cannot write data onto Flash Drive

Remove non-PEM2-related files from flash drive

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

-71-

Could not open a file

The Flash Drive is write-protected and the logger cannot create a data file

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer


-72-

File system removed while writing

The Flash Drive was removed while the Logger was still writing data to it

Run Error-Checking tool (Windows XP/7 or Windows 10)

Wait for error to clear, then reinsert Flash Drive

-73-

Write block error

Logger encountered problem while writing data to Flash Drive. This could be caused by damaged storage sectors

Run Error-Checking tool (Windows XP/7 or Windows 10)

Wait for error to clear, then reinsert Flash Drive

-74-

Could not close file

The logger was able to create a file and begin writing data to it, but was unable to complete it

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

-75-

Write header error

Logger encountered an error while creating header information on data file (can be firmware or Flash Drive related)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Wait for error to clear, then reinsert Flash Drive

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive

-76-

Write loop timeout

The logger is unable to write data to the Flash Drive because it is stuck in a processing loop

Remove battery pack from logger, let sit for 5 minutes then reconnect

Reset timestamp

Run Error-Checking tool (Windows XP/7 or Windows 10)

-77-

Write bad name

The logger is writing bad character strings to file

Remove battery pack from logger, let sit for 5 minutes then reconnect

Reset the timestamp

Run Error-Checking tool

-78-

Root directory has no more file entries

Logger cannot locate valid write location on Flash Drive

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

-80-

Lost communications with microchip

Initial “handshake” between logger and Flash Drive failed

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-81-, -86-

Ready line did not respond in a timely fashion

The “handshake” process timed out before the microchip responded

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-82-, -87-

Ready line did not respond in a timely fashion: did not reply to a poll in within 12 seconds

The “handshake” process timed out before the microchip responded a poll (an “are you there” query)

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-83-

Ready line did not respond in a timely fashion: did not block write within 6 seconds

The “handshake” process timed out before the microchip wrote test data to the flash drive

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-84-, -85-

Block Write responded with 0,0. Microchip may have died

Microchip failure, logger not functioning

Logger should be sent in for firmware reinstall/repair https://store.imagepermanenceinstitute.org/ipi_recal/

-90-

Media removed while locked for writing

The Flash Drive was removed while still in “write data” mode – can be triggered by removing from either the logger OR the computer

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Eject Flash Drive properly before removing from computer

Wait until hourglass clears before removing Flash Drive from logger

-96-

Overcurrent draw detected

The Flash Drive is drawing so much voltage from the battery pack that it doesn’t maintain a safe current level to power the logger

Run Error-Checking tool (Windows XP/7 or Windows 10)

Replace batteries in logger

If error code reappears after battery replacement, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-97-

Mount timeout

Undefined timeout while initializing connection between Flash Drive and logger (Flash Drive-related failure)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

If error code reappears after these steps, send logger in for troubleshooting and repair https://store.imagepermanenceinstitute.org/ipi_recal/

-98-

Mount issue. Known bad stick

The Flash Drive is non-functioning or not recognized as a valid storage device

Replace Flash Drive

-99-

Could not initialize media

Could not connect with Flash Drive and prepare for data transfer (Flash Drive-related failure)

Run Error-Checking tool (Windows XP/7 or Windows 10)

Reformat Flash Drive (Windows XP/7 or Windows 10)

Replace Flash Drive